** CANDIDATES BASED IN THE U.S. ONLY **
About SafelyYou
SafelyYou’s passionate mission is to empower safer, more person-centered care across senior living through world-leading AI, industry-changing hardware, and remote expert clinicians, significantly improving outcomes for residents while increasing peace of mind for families and reducing costs for communities.
Originating in 2015 as the doctoral research of CEO George Netscher—and inspired by his own family's experience with Alzheimer's disease—SafelyYou was spun out of UC Berkeley’s Artificial Intelligence Research Lab, one of the top five AI research groups in the world. And today, our company is solving critical challenges in senior living, from resident falls and ER visits to staffing concerns, length of stay, and NOI. All helping ensure that communities can focus on improved care for residents while still reaching their financial goals.
SafelyYou is one of five most innovative fall technologies referenced in the Senate Falls Report (2019), a winner of the McKnight’s Tech Partner of the Year, and has been named to Fortune’s Impact 20 list, which recognizes companies making people’s lives better through innovation.
Your Role at SafelyYou
SafelyYou is seeking a Clinical Solutions Specialist to be the clinical subject matter expert in the sales, product and implementation processes to drive clinical engagement and value to our prospective customers. This specialist serves as a bridge between sales and the Clinical Success team to apply SafelyYou’s innovative solutions to meet customers’ clinical needs which ultimately drive the necessary value to close new business. This role involves collaborating with healthcare professionals and cross-department teams, understanding clinical workflows, identifying needs and desired outcomes based on SafelyYou solutions, and streamline the onboarding workflow to maximize early adopter value. This role will also be providing product feedback to enhance the user experience and the enablement of the Clinical Success team. This position is integral in developing clinical messaging to support successful launches and expansion of the SafelyYou platform and services.
Key Responsibilities:
- Collaborate with account executives and sales team to support sales calls as a clinical expert to accelerate deal closure.
- Conduct discovery calls to collaborate with clients to assess their clinical needs and recommend appropriate solutions.
- Identify customer pain points and demonstrate SafelyYou’s solutions through clinical value and return on investment.
- Define early adoption metrics and target key outcomes with customers to promote contract conversion and expansion.
- Facilitate review and approval of SafelyYou service consent forms and policy and procedure determination.
- Enable relationship transfer to assigned clinical success manager after contract closure.
- As appropriate, meet with clinical champions and establish customer priorities, clinical outcomes, and establish internal customer success plans.
- Act as a trusted advisor to clients and Clinical Success team, understanding their challenges and providing consultative support.
- As part of sales process, gather and document client feedback to guide future product improvements.
- Build initial strong relationships with clinical leaders, administrators, and stakeholders
- Maintain a deep understanding of clinical workflows, industry trends, and the company's product offerings.
- Demonstrate product features and benefits to potential clients.
- Serve as a clinical subject matter expert during sales presentations or discussions.
- Partner with sales, product development, and marketing teams to align solutions with client needs.
- Support the development of clinical messaging for product marketing launches and training.
- Provide insights into clinical practices to guide product enhancements and the clinical huddles.
- Assist in creating training materials, user guides, and documentation for Clinical Success enablement.
The Ideal Candidate
- Bachelor’s degree in Nursing, allied health profession, Healthcare Administration, or a related field.
- 8 years experience in senior living/healthcare environments preferred.
- 3 years experience in implementing or supporting healthcare technology solutions
- Strong knowledge of clinical workflows and healthcare environments.
- Strong skills in relationship building with executives.
- Excellent presentation skills in both content development and delivery.
- Excellent communication and interpersonal skills.
- Proficiency in healthcare technology systems (e.g., EHRs, medical devices, telehealth platforms).
- Analytical and problem-solving skills with attention to detail.
- Ability to manage multiple projects and priorities effectively.
- May require travel to healthcare facilities for client meetings, training, and solution implementation.
- A passion for improving healthcare outcomes through technology.
- Adaptability to diverse healthcare settings and client needs.
- Strong customer service orientation and ability to build trust with stakeholders.
Why Join Us? You Can Make a Difference!
SafelyYou offers a competitive compensation package, including but not limited to:
- A mission-driven company culture
- Fully remote
- Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision
- 401k Program
- Education, Well-being & WFH stipends
- Unlimited PTO
- Growth Potential
- Company Retreats
- Medical & Family/Parental Leave
At SafelyYou, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, competitive, and resilient company. We are committed to creating a diverse and inclusive workforce that celebrates diversity. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.
We value all the perspectives our team members bring to the table, and that is why we don’t look for culture fit, but culture add. We want to hear from YOU! We encourage you to apply even if you do not fit 100% of the technical requirements.
