ABOUT TIDE
At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.
Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
ABOUT THE TEAM
Our CRM Acquisition team is responsible for driving customer growth through targeted campaigns, data-driven strategies, and personalised communication. As we operate across diverse markets, team collaboration often spans multiple countries and cultures.
ABOUT THE ROLE
We’re looking for detail oriented, curious, explorative, commercially focused CRM Executive looking for their next step - someone that will take on and help us expand rapidly growing markets at Tide. You will play a key role in building targeted communications across digital channels to attract, convert, and onboard new users, leveraging data and automation to drive performance. Candidates must be able to communicate effectively in German and English, both verbally and in writing.
As a Senior CRM Executive you’ll be:
- You will work in a multinational team of passionate CRMers, Product marketers and Product Managers with a track record of delivery, who are dedicated to collaboration, innovation and ownership, with a central focus on helping our members save time and money, so they can get back to doing what they love.
- Plan and execute CRM campaigns aimed at customer acquisition across email, SMS, push notifications, and in-app messaging.
- Work with analytics and data teams to identify high-conversion segments and personalise communication journeys.
- Use marketing automation platforms (e.g., Salesforce, Braze, Iterable) to build and optimize customer journeys.
- Continuously A/B test messaging, design, and CTAs to improve campaign effectiveness.
- Report on CRM campaign performance and acquisition KPIs, providing insights for optimization.
- Stay up to date on CRM and customer acquisition trends, tools, and best practices.
- Analysing campaigns and reporting out to immediate stakeholders on trends and recommendations and using data to define, build and maintain segments including building and maintaining reporting dashboards to track CRM performance.
- Work closely with the rest of the Acquisition Marketing team as well as a number of other cross-business stakeholders.
- Continuously look for optimisations and new ideas to develop engagement marketing opportunities.
WHAT WE ARE LOOKING FOR
- Fluency in either German or French is essential for this role
- You have c.2-3 yrs of expertise in end-to-end CRM marketing management
- You’ve developed and delivered CRM programmes, demonstrating proven results against targets
- You have hands-on experience with CRM platforms e.g. Iterable, Hubspot, Braze, and an understanding of HTML and CSS
- You have experience handling campaign data from different sources using BI tools e.g. Looker, Tableau, and experience turning this data into strategic insights
- You have experience in segmentation and targeting
- You have A/B and MVT testing experience
- You have solid communication and reporting skills and are able to work well in partnership with technical and non-technical team members
- You have good Excel skills as well as experience with business reporting tools (e.g. Tableau, Looker)
- You have the ability to handle multiple projects and adapt to changing priorities
- You are hands-on, delivery oriented, and results-driven, with a pragmatic implementation style
- You may have worked in Financial Services, start-ups, finance services or tech space
- You have a curious nature, good organizational skills and impeccable attention to detail
WHAT YOU WILL GET IN RETURN
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
- Flexible working from home
- Sabbatical Leave
TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model thatsupports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.
