Client Support Specialist
How would you like to team up with colleagues from the Americas, Europe, and Asia? We have a ‘work in any way model’ which encourages you to break free from the norm. Choose your own style of delivering results by becoming a Guardian at Safeguard Global.
This Role in a Nutshell:
This role will include managing the life cycle of each workers employment with Safeguard Global. Key priorities for this position include day to day query management, Communicating compliantly with internal/external providers, and ensuring timely worker payments. Managing a portfolio of clients to ensure worker/client satisfaction, providing exceptional service to clients queries and resolution within set KPI’s.
Key Responsibilities:
- Manage end to end life cycle for Safeguard Global’s workers/clients post onboard.
- Maintain all relevant worker documentation through the life cycle of employment.
- Attend client calls proactively and as needed.
- Ensure necessary benefits are finalised if not completed during Implementation.
- Monitor and maintain benefits during life cycle of employment for each worker.
- Ensure background checks are completed as requested if not finalised prior to first payroll through Implementation.
- Working with clients to obtain/relay expert in-country requirements during workers life cycle.
- Point of contact for client queries.
- Ensure payment accuracy in a timely manner for payroll.
- Working with Credit Control and other internal teams to ensure no debt on client accounts.
- Work through compliant offboards for all workers whether on Indefinite or Fixed Term Contracts, this could be voluntary terminations or involuntary.
- Day to day HR related service to client, advise on compliant HR related queries.
- Manage any changes in employment contracts, changes after initial onboard such as salary changes or benefits provided.
Requirements:
- 1-3 years of working experience within Customer Service, Human Resources, or Administration
- Excellent written and oral communication skills in English
- Ability to multi-task and prioritise workload
- Self-directed individual with initiative
- Good attention to detail and excellent organization skills
- Ability to build good working relationships
- Client focused
Why become a Guardian:
🌎 International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
🧑🤝🧑 Our Culture: We emphasize the human factor in everything we do. We’re proud of our nurturing culture. A culture where your ideas will always find their way to our leaders, and your contribution recognized.
🕐 Autonomy & Flexibility (Work in Any Way): We empower you with as much flexibility as possible with how and where you work best. We value results, not working hours.
🕮 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
✨Valuable Experience: There are lots of great reasons to join us, but we’re proud that all Guardians are eligible to join the annual bonus scheme or sales incentive plan.
Who we are and what we do:
Safeguard Global is an international company with multiple offices across the globe. We enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries. It's all about the people. We hire the best talent from across the globe, allowing you to learn about new cultures and interact with many different people worldwide.
It's all about the people. First, we hire the best talent from across the globe, thus allowing you to learn about new cultures and interact with many different people worldwide. We also invest in efficient tools and balance a combination of agile technologies, in-depth local market expertise, and excellent service.
For more information about our solutions, visit: www.safeguardglobal.com
Next Steps:
To apply, please click on the following link. We wish you all the best with your application. Should your application meet the requirements of the position we will be in touch.
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At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.
