Job Description
OverviewMedallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.
We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.
We empower exceptional people to create extraordinary experiences together.
Bring your whole self.
Our IT Culture
- We don’t expect to be perfect, but we are always proactively seeking out ways to help solve bottlenecks within our infrastructure and user community. We build strong relationships with team members around the globe. Medallia IT is a global, no-nonsense flat organization where the best ideas are implemented, no matter where they come from.
- We love technology and we are always after the latest technologies to learn and share with our team. We are not afraid of failing when we are experimenting with different technologies, development methodologies, and tools. We’ve got a culture focused on smarts, kindness, continual learning, and feedback.
- IT at Medallia is creating a world class delivery and capabilities organization that will simplify the landscape for support efficiency while also designing, planning and delivering quality new solutions cost effectively.
As a Senior IT Operations Specialist at Medallia, you will focus on managing and optimizing collaboration tools like Google Workspace, Slack, and Zoom. You'll enhance the employee experience through secure, seamless integrations and automation across these platforms, while collaborating with internal and external teams to ensure consistent performance and security.
This role offers flexibility with office-based collaboration as needed and global travel for various projects.
THIS IS A HYBRID ROLE - CANDIDATES WILL BE EXPECTED TO SPEND TIME IN OUR NORTHERN VIRGINIA/DC AREA OFFICE.
Responsibilities - Architect and manage collaboration tools (Google Workspace, Slack, Zoom).
- Automate workflows and optimize tool integration across SaaS platforms.
- Collaborate with stakeholders to align IT goals with business needs.
- Troubleshoot complex systems and ensure a secure, high-performing environment.
- Work in the office for onsite and collaboration initiatives with some flexibility. Some travel may be needed for various projects.
QualificationsMinimum Qualifications
- Bachelor’s degree in IT, Computer Science, or equivalent experience.
- 5+ years of experience managing collaboration tools in enterprise environments including experience with Slack and Zoom management, and automation and integrations.
- 1+ year of experience with Google Workspace administration and security.
- Demonstrated knowledge of identity management and SSO solutions (e.g., Okta) and security best practices for collaboration tools.
- Demonstrated experience in scripting (e.g., Google Apps Script, Python, PowerShell) for automation.
- Ability to travel to various global offices for various projects as needed.
Preferred Qualifications
- Google Workspace Administrator certification.
- Experience with Slack Enterprise features and Zoom Room management.
- Knowledge of VoIP systems (e.g., Zoom Phone, Google Voice).
- Experience with API-based integrations and automation tools (e.g., Zapier, Workato).
- Project management experience related to rolling out collaboration tools.
Medallia is committed to equal pay and transparency. The annual base salary range for this position is $102,600 - $130,500. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.
Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.
