About Mux
Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better.
We’re committed to building a healthy team that welcomes diverse backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to improve the people around them.
You’ll join a tight-knit team with experience at places like Google, YouTube, Twitch, Reddit, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premiere conference for video engineers in the world.
We’re backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You’ll get to work with amazing companies: hundreds of startups, plus Strava, Patreon, Vimeo, Robinhood, PBS, and Equinox. Customers, large and small, love working with us and love our team.
We are building something big together. We’d love to hear from you!
About the Role
We're seeking an exceptional Analytics Lead to shape how Mux leverages data to drive product innovation and business growth. This role is perfect for someone who excels as both a strategic thought partner and a hands-on practitioner, comfortable diving deep into analyses while also setting the vision for our data capabilities. You'll work closely with Product, Engineering, and Go-to-Market teams to translate complex data into actionable insights that shape our product roadmap and go-to-market strategy.
This is specifically for someone who thrives in a hands-on capacity, whether you prefer to work as a senior individual contributor or manage a small team of 1-2 analysts, we'll structure the role to match your preferences. This is not a role for someone looking to build and manage a large organization; it's for someone who loves being close to the data and the insights.
What You'll Do
Strategic Product Analytics:
Partner with leadership to define metrics that matter and shape product strategy through data-driven insights
Lead pricing and packaging analyses to optimize revenue growth and market positioning
Conduct deep-dive analyses on user behavior, feature adoption, and customer journey to inform product roadmap
Design and analyze A/B tests and experiments to validate product hypotheses
Present findings and recommendations directly to executive leadership
Business Strategy & Growth:
Identify growth opportunities through analysis of market trends, competitive landscape, and customer data
Develop frameworks for measuring product-market fit and customer success
Partner with Sales and Customer Success to create data products that enhance customer value
Build predictive models for churn, expansion, and customer lifetime value
Lead strategic initiatives that span multiple teams and drive measurable business impact
Technical Leadership & Analytics Infrastructure:
Define and implement analytics best practices and data governance standards
Oversee the design of data models and metrics that scale with business growth
Ensure data quality and establish source-of-truth metrics across the organization
Evaluate and implement modern analytics tools and platforms
Balance technical excellence with pragmatic solutions that deliver value quickly
Cross-Functional Collaboration:
Drive cross-functional collaboration and influence without direct authority
Act as a thought partner to Product, Engineering, and GTM leaders to embed data into decision-making
Foster a culture of curiosity, experimentation, and continuous learning
Who You Are
Required Qualifications:
5+ years of experience in product analytics, data science, or quantitative analysis roles
2+ years leading strategic data initiatives or working in a senior IC capacity
Proven track record of influencing product strategy through data-driven insights
Deep expertise in product analytics, including user behavior analysis, cohort analysis, and experimentation
Strong experience with pricing strategy, market analysis, or growth analytics
Experience at B2B SaaS or technology companies
Exceptional ability to translate complex analyses into clear recommendations for non-technical stakeholders
Advanced SQL skills and proficiency in Python or R for statistical analysis
Experience working directly with Product and Engineering teams in a fast-paced environment
Strong presentation skills with experience presenting to senior leadership
Bonus:
Experience in developer tools, API-first companies, or infrastructure businesses
Background in video streaming, media, or content delivery networks
Knowledge of video quality metrics (QoE, QoS) and streaming analytics
Experience building data products or customer-facing analytics features
Track record of successful pricing and packaging initiatives
Experience with UX research and qualitative analysis methods
Experience with modern data stack (dbt, Looker/Tableau, Snowflare)
What Makes You Successful:
You're equally comfortable presenting to the C-suite and writing complex SQL queries
You thrive in ambiguity and can define structure where none exists
You're passionate about using data to solve customer problems and drive business outcomes
You prefer being hands-on and close to the work rather than purely managing from above
You build strong relationships across functions and communicate with empathy
You balance perfectionism with pragmatism to deliver insights that drive action
If you don't have all of these requirements but think your experience could be a great fit, that's okay! Please apply and we can talk about what's most needed in the role.
U.S. Benefits
You'd join an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, Reddit, Brightcove, Bain, and the BBC. We have a supportive culture that cares about both excellent work and work-life balance. We are remote-equal, with an office space in Downtown San Francisco and London.
Flexible PTO + 11 company holidays
Weekly no-meeting days + quarterly focus weeks
Healthy work-life balance encouraged
Competitive health, dental, and vision insurance (100% employee and 65% dependent premium coverage)
Fully funded fertility benefits
HSA available, compatible with high deductible plan only ($100 per single employee/month & $200 per family/month employer contribution)
FSA available
Short-term and long-term disability insurance
Group life insurance
Travel accident insurance
Employee Assistance Program (EAP)
Medical support concierge service
401(k)
Paid parental leave
Investment in career growth through professional development stipend
Reimbursements for headphones, cell phones, device upgrades, and SVoD services of Mux customers
Lunch reimbursement program
Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That’s why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
