Training Support Specialist

Beam • Remote • £30k - £35k / year • 1m ago

Tech & Product · Beam HQ · Hybrid

Training Support Specialist

At Beam, you get to do work that matters for the world. We’re solving the world's toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀

It’s not easy. Nothing worth doing ever is. But we take care of everyone who works here, from coaching and personal budgets to competitive pay.

You’ll be joining a company that’s having a huge positive impact, with a high-performance culture where you can grow our business, enjoy your career and rapidly progress.

You'll be:

- Delivering engaging training sessions: you’ll spend most of your time delivering training and onboarding sessions, both online and in person. You’ll be helping new users to get started, and existing ones to get more out of the product with new features
- Going on the road: You’ll be expected to travel across the UK to deliver fun and engaging sessions - often travelling several times per week.
- Designing interactive, fun and impactful sessions: as Magic Notes evolves our training will too. You’ll play a key role in designing training sessions for new features and products
- Providing magical customer support: supporting users with quick, friendly support for customer queries across email, phone, video and live chat
- Building and maintaining clear support documentation: ensuring users can access information quickly and easily through simple support documentation, tutorials and FAQs
- Solving problems: using your in-depth product knowledge to solve issues and effectively triage to product, engineering and customer success
- Collaborating proactively to improve Magic Notes: working with product and customer success teams to continually improve the experience for our customers by sharing feedback and insights from users

You are:

- A clear and confident communicator: You can break down complex ideas into simple, easy-to-understand concepts, making learning Magic Notes effortless and enjoyable for new users, regardless of how confident they are with new technology
- Personable and engaging: You understand different audiences and adapt your approach to connect with them. You bring energy, enthusiasm, and motivation to new settings
- A natural problem solver: You thrive on tackling challenges, digging into issues, and ensuring users have the best experience possible
- Proactive and forward-thinking: You embrace change, anticipate new developments, and continuously refine training to keep up with product evolution
- A relationship builder: You don’t just train users; you create lasting engagement, making them excited to learn more and stay connected with Magic Notes
- A strong multi-tasker: You can balance multiple queries, shift between different contexts, and maintain great attention to detail
- Adaptable and resilient: You thrive in fast-moving environments and stay cool under pressure

Our benefits

- Salary range of £30-35k (dependent on experience - we'll have an open discussion).
- Generous EMI-qualifying share options.
- Access to therapy, coaching, classes & content - powered by Oliva.
- 1:1 workplace coaching with More Happi.
- Your own financial well-being coach, through Bippit.
- Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays.
- Work remotely up to 6 weeks a year.
- Eligible for a 6-week sabbatical after 3 years in service.
- Nursery scheme through Gogeta.
- Healthcare cover through Benenden Health.
- Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks.
- £200 WellBeam budget for activities enhancing wellbeing and professional development.
- Regular team talks from leading UK tech entrepreneurs.
- Annual membership to Shoreditch Exchange gym.
- Pension scheme where we contribute 3% of your salary and you contribute 5%.
- Free subscription to the Calm meditation app.
- Discounted bike and accessories with Cyclescheme, and tech products with Techscheme.