Why join Safeguard Global?
We want to help you “Work in Any Way”- that makes time for family, commitments, and life outside, so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work.
Our rolesaren’t just remote and hybrid first—they break free from the traditional ways of doing things, paving a way for A Job That Works for You.
The role in a nutshell:
The Global Process Owner will play a key role in transformation projects, responsible for developing and documenting processes, guides, job aids, and templates in line with standard operational procedures. This role serves as the operational expert for Zendesk improvements, collaborating closely with the Zendesk Administrator to analyze, document, and implement enhancements.
The Global Process Owner will engage with Guardians globally to educate, mentor, and develop skills, ensuring high-quality and timely service delivery according to Safeguard Global standards.
How you will make a difference:
- Contribute to business transformation, including assessments and change management.
- Receive and provide input on business requirements and baseline process definitions.
- Analyze and prioritize Zendesk enhancement requests (or similar platforms) for implementation.
- Continuously evaluate and challenge existing processes to drive business improvement and quality assurance.
- Implement procedural and process improvements to enhance efficiency, reduce risk, and improve service quality and timeliness.
- Support development of documentation, content, and materials to enhance Guardian knowledge for accurate and efficient service delivery.
- Collaborate with Safeguard University to develop training content for all Operations team members.
- Conduct "spot audits" on payroll activities and departmental processes to ensure adherence to procedures.
- Ensure operational process documentation within the Knowledge zone is well-presented, relevant, and up-to-date.
- Liaise and gather insights around operational performance to shape rationale for changes and improvements
What will give you an advantage:
- Demonstrated analytical skills.
- Knowledge of CRM and/or helpdesk tools and their organizational support.
- Ability to prioritize workload to meet targets while maintaining flexibility.
- Ability to work independently in a fast-paced environment with strict deadlines.
- Strong task management skills and ability to contribute towards a wider goal
- Effective communication with multi-level audiences, from end users to Senior Management.
- Proficiency in English is essential; additional language skills are highly desirable.
- Exceptional verbal and written communication skills.
Who we are and what we do:
Safeguard Global is….Global! With offices worldwide, we help 1500+ companies hire, manage, and pay employees in 170+ countries. It's all about people! Join us to meet diverse folks, explore new cultures, and connect with amazing folks from around the globe.
Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.
Bonding Leave: Enjoy paid leave to bond with your new family member.
2 Charitable Days: Contribute to causes you believe in.
Reward & Recognition Program: Be rewarded for your success and championing our values.
Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
Why become a Guardian:
International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
Our Culture:We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time.
Welcome to the Future of Work!
At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.
