Trust Operations Analyst

Synthesia • New York, NY, USA • 2d ago

Location: Remote (East Coast) or Hybrid in New York

Team: Corporate Security - Trust Operations

At Synthesia, we’re changing the way people communicate with video. Gone are the days of expensive cameras, studios, and actors — with our AI video platform, anyone can create professional videos in minutes. We’re used by over 60,000 businesses, from startups to the world’s biggest brands. And we’re just getting started.

As our team and customer base grow, we need to make sure our security and compliance efforts scale with us. That’s where you come in.

The role

We’re looking for a Trust Operations Analyst to join our Corporate Security team.

You’ll help us keep Synthesia secure and audit-ready by supporting our internal and external trust operation efforts. This includes working with standards like ISO 27001, ISO 42001, SOC 2 and CSA STAR, while also interfacing with customers where necessary. In short, everything that is necessary to earn and maintain customer trust in our security and privacy.

This is a hands-on, cross-functional role that combines audit support, vendor and customer security engagements, and internal process development. You’ll work closely with experienced security professionals, as well as colleagues in Sales, Legal, Product & Engineering gaining deep exposure to a modern SaaS security landscape.

You don’t need to be a compliance expert, but if you have a solid background in security, are eager to learn, and are ready to be bold and take ownership, this role offers a great opportunity to grow quickly and actually have a real impact in a hypergrowth AI unicorn.

What you’ll be doing

Supporting Sales and Legal teams by being a SME of all things security
Maintaining and improving our internal security policies and processes
Supporting evidence collection, documentation, and stakeholder coordination
Collaborating with engineering, product, legal, and others to keep us all aligned
Getting involved in risk assessments and tracking mitigation efforts
Keep us on track and aligned with various frameworks (ISO 27001, ISO 42001, SOC 2, etc.)
Exploring other certifications and frameworks as the business evolves

We’d love to hear from you if you:

Are comfortable navigating technical concepts and asking insightful, well-informed questions
We seek someone with technical aptitude. You don't need to be an expert programmer, but should be comfortable writing a simple Python script when needed
Understand and have experience as a user of various AI, LLMs, and Coding agents tools
Have experience within security, risk and compliance
Are confident engaging with customers, providing clear and professional support both in writing and during live meetings
Understand how cloud environments work — especially AWS
Can work independently and proactively troubleshoot issues before escalating with clear, thoughtful, and specific questions
Are organised, detail-oriented and communicate clearly and respectfully, whether you're writing documentation or collaborating with a team

Bonus points if you:

Have worked in a fast-growing startup or SaaS company
Have supported or participated in an external audit before
Work and incorporated AI into your work habits
Have experience with frameworks like ISO 27001, SOC 2, or ISO 42001
Have used compliance tools like Vanta, Drata, or similar platforms
Know what Okta, Wiz, and Github are

Our culture

At Synthesia we’re passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions.

Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. You can find out more about these principles here.