We are Billie, the leading provider of Buy Now, Pay Later (BNPL) payment methods for businesses, offering B2B companies innovative digital payment services and modern checkout solutions. We are to create a new standard for business payments and have made it our mission to simplify the purchasing experience for all businesses making it a tool for growth. Our solutions are based on proprietary, machine-learning-supported risk models, fully digitized processes and a highly scalable tech platform. This makes us a deep-tech company building financial products, not the other way around. We love building simple and elegant solutions and we strive for automation and scalability.
About the role:
As a key voice in our financial operations, you’ll be a trusted guide for our clients, a strategic problem-solver, and a champion of our company's financial health. You will master communications across phone, email, and chat, turning every interaction into a constructive, positive outcome.
You'll dive deep into complex cases by teaming up directly with our experts in Risk, Product, and Tech. Your mission is to move beyond scripts and canned responses; you will analyze client situations, collaborate across the company, and develop intelligent, effective solutions for outstanding accounts that leave our clients feeling supported and understood.
You will support our Buyers and Merchants and Collection Agencies to overcome challenges to pay, e.g. allocation issues, financial situations, issues in post purchase between Buyer and Merchant
You will manage and maintain case files effectively in our CRM system, ensuring all data is accurate and handled with discretion.
You will gather feedback from clients to help us continuously improve our technology and services.
We're hiring you for who you are today, and we're excited to invest in who you'll become tomorrow.
Who we are looking for:
You have experience in customer service, receivables management, or a related field. We also welcome ambitious career changers who are eager to take on a new challenge.
Your superpower is communication. You're fluent in both German and English, with an ability to connect effortlessly and handle sensitive conversations with empathy and professionalism.
You're a detail-obsessed, self-starting individual who takes initiative and isn't intimidated by a fast pace; you're energized by it.
When you see a problem, your first thought is, "I've got this." You have a deep sense of ownership and an unstoppable, solution-oriented mindset.
What we offer:
Challenging and impactful work that drives personal and professional growth
One of the best Virtual Shares Incentive Programs in the market, so that everyone at Billie is invested in our success
Flexible work hours and trust in your ability to deliver, empowering you to take control of your work-life balance
A hybrid working approach that allows you to work from home for up to 3 days per week
Enjoy 30 days vacation per year on top of paid public holidays, sabbatical opportunities, and extra child sickness leave for parents.
Our “Catch a Ride with Billie” program that enables discounted access to Berlin Public Transport (BVG), Deutschland-Ticket, OR JobRad
A yearly development budget to broaden your skill set and horizons
Free German group classes
An English-speaking, multicultural team with more than 40 nationalities
Building meaningful connections with your colleagues through company and team events, interest groups, the Billie run club, game nights, and more, powered by our Formula Fun Team!
