What You’ll DoYou will help Resolve’s customers and prospective customers get the most out of our platform and help us leverage that success to drive growth. You will be a product expert that helps customers across their journey from pre-sales to pilots to post-sale success.
We are looking for someone who values technology as a way to achieve successful outcomes. You don’t chase the latest tech, you chase solutions to problems.
Customer Onboarding & Implementation - Run discovery sessions to identify business-level success criteria. When we understand the details of what our customers need to succeed everybody wins.
- Organize and execute training sessions, track usage, and document success.
- Keep internal and external stakeholders updated on progress. You keep the momentum going and will get scrappy to prevent any roadblocks.
- Help customers seamlessly integrate Resolve into their existing workflows.
- Unblock technical issues with creative solutions. You don’t overcomplicate things, you simplify them.
- Create onboarding collateral like videos, training guides, etc.
Sales Enablement - Act as Sales Engineer on strategic deals: answer product & workflow questions, set up flawless demos, and do in-person info sessions. You also help identity potential risks early.
- Own pilot implementation and ensure successful outcomes for a slam dunk close.
- Search for and surface expansion signals like new projects, collaborators, or upcoming license caps. You also flag at-risk accounts.
- When customers achieve success you work with sales and marketing to document the success and create shareable collateral.
Scale Success - Write implementation playbooks and help our customers integrate Resolve into their BIM Execution Plans so that we become the standard.
- Help customers achieve success quickly and replicate it across their portfolio.
- Tie everything back to our customer’s success criteria. When training someone, developing new workflows, or simply reviewing accounts you always have ROI in mind.
- Build long-term relationships with our customers and champions. We earn their trust by helping them achieve success and being good partners.
- Develop, optimize, and standardize our internal processes so we can scale.\
What We’re Looking For - 2+ years in construction tech, VDC/BIM, or AEC SaaS (implementation, solutions consulting, or similar)
- Proven track record of running B2B customer onboarding and driving adoption.
- Comfort with technology. You’re not afraid to use AI to write a script or to dig into Navisworks settings.
- Willingness to work with a global customer base and travel 20% of the time.
- Ability to translate technical concepts into business value (and vice-versa).
- Stellar project-management & communication skills. You will be talking to stakeholders with different backgrounds and need to feel comfortable “flipping the switch” depending on who you talk to.
- Sales-friendly attitude. We are a high growth startup and you need to be comfortable finding and asking for growth opportunities.
Why Join Us - Get in early at a construction-tech startup reshaping a $13T industry and working with some of the world’s largest construction projects.
- Gain first-hand experience scaling a startup from 7-figure to 8-figure recurring revenue.
- Play a part in building the future of the world’s physical infrastructure. What our customers build is inspiring.
- Work in a role that is central to all the key parts of the company: customers, product, sales, and marketing.
- Own the customer value engine that powers our expansion flywheel.
- Health/dental/vision benefits, competitive salary, basic life insurance, and equity options.
