WHO WE ARE
We are Harbor Lab, an innovative B2B software startup that aims to bring new value to the Shipping community. Our vision is to completely reshape how Shipping Companies and Port Agents operate, provide transparency, and ensure efficiency for all involved parties. We add value to both sides by helping save time, cut costs and make informed decisions.
Harbor Lab has also been recognized as one of the Best Workplaces in 2022 & 2023 by the Great Place to Work Institute.
ABOUT THE ROLE
As a Junior Marine Operations Support Analyst, you will provide 1st level technical support to our customers for using our platform and collaborate with internal resources to troubleshoot and implement appropriate solutions. Candidates must be willing to work mainly in night shifts.
WHAT YOU WILL BE DOING
- Become a Harbor Lab product expert
- Be the first point of contact of customers/partners using the platform for their daily operations and address their queries via all our communication channels (telephone, email, live chat)
- Develop deep understanding of key clients’ workflows that aid in resolving highly sophisticated issues
- Manage escalations and customer expectations on high priority issues in a timely manner to provide the best possible resolution
- Collaborate across different functional teams that deliver appropriate and prompt solutions to clients and address customers’ concerns proactively and efficiently
- Implement KYC screening on several registered partner’s entities within the system reassuring compliance in the involved transactional parties
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE
- Bachelor’s or Master’s degree in Maritime/Shipping Operations or a related field (Degrees in Business Administration or Computer Science will also be considered)
- Prior experience in Customer Support roles within SaaS companies is not required but would be considered a strong asset
- Proven track record of consistently excelling in your role or responsibilities
- Self-motivated with a positive attitude and a proactive approach
- Ability to work both independently and collaboratively within a team
- Comfortable multitasking and managing priorities under tight deadlines
- Strong analytical thinking, attention to detail, and a goal-oriented mindset
- High levels of emotional intelligence and empathy in client-facing situations
- A people-first mindset, team spirit, and a willingness to share knowledge
- Excellent communication skills with the ability to actively listen, understand customer needs, and provide tailored solutions
- Fluency in English (both written and verbal) with the ability to communicate clearly and confidently
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, etc.)
- Strong IT literacy and the ability to quickly adapt to new software tools
- Fulfilled military obligations, where applicable
WHAT WE OFFER
- Attractive compensation package based on experience and skillset
- 30 days of paid annual leave
- Private health insurance
- Flexible hours and the ability for remote working
- Yoga & Kick-boxing classes & Life Coach Sessions
- Cool start-up environment (with swag, and much more)
*Harbor Lab is certified as Great Place to Work in Greece and is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
**Harbor Lab collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. We will keep your resume in our database for any future consideration. In case you want to be deleted from our database, you can contact us at people@harborlab.com
*** If you are applying to this job post, then we assume that you have the legal right to work in the EU.
