Who are we?
Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.
Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.
Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.
Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.
- With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
- Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
- The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
- Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year
- Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
- Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
- On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.
Are you ready for the next phase of your growth?
We want to strengthen our platform story by making it easier for enterprises to adopt Whatfix. The platform team at Whatfix builds reliable and secure services to serve both internal and external customers needs. We are looking for a Product Manager who is passionate about solving complex problems that are broad based and spans multiple products. If you are a champion of platform enterprise readiness, reliability and data privacy then this is the role for you. You will be part of a close-knit motivated team of rock stars both on the engineering and Go to Market (GTM) side.
What do you get to do?
- Gain deep understanding of enterprise platform needs that will enable them to onboard faster
- Build a strategy for and deliver on platform capabilities driving the success of the platform that will be used by both internal and external customers
- Develop and maintain a product roadmap that is aligned with stakeholders adapting to customer and market needs.
- Translate product roadmap and plans into detailed requirements identifying the “end state”, breaking down them into “iterations” by working with target customers & development teams with a bias towards faster time to market
- Ability to stack rank stories with effective balance of customer benefit/value, applicability to broader target market and utilisation of development resources
- Build consensus across stakeholders - Customer, Customer Success, GTM and engineering clearly articulating the product decisions and choices
- Drive product launches working with product marketing, engineering and sales
- Act as a product evangelist to build awareness and understanding for both internal and external stakeholders
- Inspiring and energising development teams for the betterment of our customers
What do you need to have?
Must Have
- Must have 2+ years of experience product development experience
- 3+ years experience as a Technical Product Manager in B2B/Enterprise market
- Technical know-how and domain knowledge of cloud platforms like AWS or Azure.
- Operational expertise in complex deployments, including defining, measuring, and monitoring SLAs toward reliability goals.
- Experience taking decisions based on validated learning, and qualitative and quantitative data analysis.
- Excellent written and verbal communication skills
Nice to have
- Envisioned and delivered platform services both internally and externally at the enterprise scale.
- Familiarity with GDPR, HIPAA, SOC compliances, and what it means to stay conformant.
- Experience building products and services to accelerate internal engineering teams.
- Comfortable conducting customer interviews remotely or in person and have deep empathy with customer workflows & pain points
Note:
- At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.
- We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.
