Overview of Y TREE
We are a rapidly growing FinTech business that is re-defining how individuals and families connect and engage with their money. We provide our clients with control over their personal finances, enhancing their ability to achieve their financial and life aspirations.
We are harnessing sophisticated portfolio analytics, innovative behavioural psychology and cutting-edge UX/UI to create a revolutionary experience and transformational outcomes for our users. The business was founded in 2017 by three successful entrepreneurs and business-builders with diverse experiences and skill-sets in Technology, Corporate Advice and Investment Management and is backed by some of Europe’s leading investors.
Team Overview & The Role
The Platform Teams are the backbone of our infrastructure, ensuring smooth operations and providing excellent end-user support. Aligned with principles of robust and operationally focused teams, we support the company's growth by leveraging our diverse technical skills.
We are looking for a motivated and capable Platform Support Engineer to join our team. You will play a vital role in supporting our end-users, maintaining our core platforms (including but not limited to AWS and Google Workspace), and ownership and delivery of technical projects. This role offers a blend of operational responsibilities and the opportunity to drive and implement improvements within our systems and services.
Main Responsibilities
- Manage and resolve support requests logged via our Helpdesk system (Jira).
- Utilise our Mobile Device Manager to support and manage our end-user devices. We are a primarily macOS based business but have a mixture of Windows and Linux devices that are still under our umbrella.
- Operationalise platform changes and maintenance based on handovers from Platform Engineering.
- Proactively develop your technical skills and contribute to our internal knowledge base (Confluence).
- Contribute to the feedback process for on-premise platform strategies and standards.
- Provide reliable operational support for our infrastructure.
- Take full ownership of technical projects, including gathering requirements, planning, execution, and delivery.
- Stay informed about new technical solutions and contribute to the understanding and adoption of relevant technologies.
- Support Platform Engineering with office infrastructure patching if/when needed.
- Communicate effectively with the team and end-users using tools like Slack.
- User management in line with our internal RBAC policy across all systems owned/managed by the Platform Support team.
Required Skills
- Experience in Linux Administration, including navigating the command-line interface (CLI) and general system understanding. Further experience is a plus.
- Experience managing and supporting Google Workspace services.
- Familiarity with AWS, particularly around user and access management.
- Understanding of network fundamentals and the ability to troubleshoot basic connectivity issues.
- Experience using a service desk system (ideally Jira) for ticket management.
- Comfortable contributing to and using a knowledge base (ideally Confluence).
- Strong interpersonal and communication skills, with a customer-focused approach.
- Proven ability to own projects from inception to completion, including conceptualisation, task planning, and execution.
Desired Skills
- Practical experience with containerisation using Docker..
- Experience managing larger Linux environments.
- Some experience with network administration.
Personal Characteristics
- Comfortable taking initiative and owning outcomes.
- Organised, structured, and attentive to detail with good time management skills.
- Eager to learn about new technologies and apply them to improve our systems.
- A proactive problem-solver with the ability to investigate and learn to resolve issues.
- A collaborative team player with strong communication skills.
- Enthusiastic about technology and its potential to create exciting solutions.
- Open to giving and receiving feedback to foster personal and team growth.
Location
- London (Hybrid - 2 to 3 days a week in the office)
Benefits
- The ability to hone your skills and cultivate your craft in a genuinely outcome-led, flexible, happy work environment.
- We have a hybrid working policy and the ability to flex your hours as you need.
- 25 days of annual leave per year. In our outcome-led environment, we prioritise work-life balance and understand the importance of flexibility for appointments - you won't need to take leave for doctor's appointments or attending your children's school plays!
- Regular team socials to help you switch off from work and get to know your colleagues in an environment away from your desk. We ensure socials are well-balanced and offer a variety of activities to suit different needs so you always feel welcome.
- A welcoming, dog-friendly London office with appropriate spaces to cater for those with varying needs in the form of various breakout spaces and silent booths.
- Support for your mental and physical health in the form of online fitness classes and access to a gym group in London.
- Option for salary sacrifice scheme to help you save for the future.
- Family-friendly policies.
At Y TREE we look to build diversity in our teams; diversity of thought, culture, backgrounds and perspectives. Please come as you are and let us know if there are any reasonable adjustments we can make to support you in your application process. Additionally, if you don't feel you meet 100% of the requirements please apply anyway if you feel you can demonstrate your suitability to the role. Please note, sponsorship is not available for this role
