At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.
Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups, we’re here to help propel your career and together, make Moss a lasting success.
Join our Payment Operations team at Moss as a (Senior) Card Operations Analyst (f/m/d)!
Our Payment Operations team handles all our payments processes, guaranteeing a seamless and efficient experience for our customers across various countries. As part of this team, you will have a strong focus on our cards business, work closely with stakeholders inside and outside of the organisation and become an expert in card payment infrastructure.
Your responsibilities
No day is the same at Moss, but here’s an idea of what you could be doing day-to-day:
Investigate card transaction issues: Act as the first point of contact for identifying, investigating and resolving card transaction issues
Collaborate with stakeholders: Work with internal teams and external stakeholders (card processor, schemes, merchants and acquirers) throughout your investigations
Manage card payment failures: Leverage data analysis to identify trends and root causes of card declines to reduce failure rates and improve customer experience
Own processes and support product improvements: Maintain and improve operational processes and documentation related to card operations, and support testing and rollout of new features, workflows and initiatives in collaboration with Product and Engineering teams
Prepare reports: Be responsible for timely and accurate Mastercard, Apple Pay/Google Pay reporting
Manage card stock: Oversee and manage our physical card inventory, ensuring accurate stock reporting and efficient stock management
About you
We think you’ll need the following experience and qualifications to succeed in this role:
Prior experience in card operations, payments or financial operations
Proficiency in SQL
Strong communication skills in English (C1), knowledge of German is a plus
In addition, here are the skills and attributes we are looking for:
Analytical: By effectively leveraging your SQL and Microsoft Excel/Google Sheets skills, you drive solutions supported by data.
Customer-centric: Placing the customer at the forefront, you showcase ownership and responsibility, aligning processes with customer expectations and internal requirements.
Improvement-driven: With a proactive mindset, you identify, investigate and address inefficiencies, striving to streamline operations and improve workflows, while also prioritising tasks strategically to ensure maximum impact from your efforts.
Collaborative: Engaging effectively with internal and external stakeholders, you communicate clearly and methodically to ultimately deliver exceptional service to customers.
Quality-oriented: You consistently execute tasks with a reliable and error-free approach, taking pride in the quality of your work.
About Moss
Moss is a SaaS scale-up founded in Berlin, with a team of 250+ people from 40+ nationalities in 6 offices across Europe.
Our ambition is bold: to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control. To date, over 3700 businesses in Germany, Netherlands and the UK use Moss’ leading spend management product, with modules such as corporate cards, accounts payables, employee cash reimbursements and procurement.
Moss has raised a total of €180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.
Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. We’re a place where you can fast track your career - here's what else to expect:
Top-of-market compensation package, including equity.
Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.
Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.
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