Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Visa Corporate IT (CIT) group has embarked on a major transformation journey to become a true engineering organization where customer experience and end user support are paramount. We are consolidating our Operational functions to provide world-class support to our end users. As a member of the Corporate Technology Support Team, the CTS QA Specialist will be responsible for implementing comprehensive testing frameworks and automation solutions that enable rapid, accurate, and agile testing of workstation environment releases. The successful candidate will be technically proficient with excellent customer service skills.
The CTS QA Specialist must possess a solid understanding of End User Support technologies for PC and Mac OS platforms, along with expertise in QA methodologies and automation tools including Automation Anywhere, PowerShell, Python, Bash, and AppleScript. This role focuses on designing, automating, managing, optimizing, and building test cases to ensure defect-free releases to the workstation environment. Automation is the cornerstone of this position, directly impacting the end user experience and optimal workstation environment performance. The successful candidate will be evaluated on their ability to increase test coverage through automation while reducing manual testing effort, and on the quality of automated reporting systems that clearly demonstrate test case success rates for change control meetings.
Key Focus Areas:
The ideal candidate should be passionate about:
Automation Excellence
Comprehensive Test Automation: Develop, implement, and maintain robust automated testing frameworks using Automation Anywhere, Python, PowerShell, and AppleScript
Pipeline Integration: Embedding test scripts directly into deployment pipelines using tools like Jenkins, Azure DevOps, GitLab CI, GitHub Actions, etc.
Testing & Quality Assurance
Functionality Testing: Conduct thorough testing for all workstation releases including patches, software releases, drivers, policies, and other deployments for both PC & Mac environments
Reporting & Analytics
Change Control Documentation: Generate comprehensive test summary reports for change control meetings, highlighting test coverage, pass/fail rates, and risk assessments
Collaboration & Process Improvement
Metrics & KPIs
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
Preferred Qualifications
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Bachelor's degree in Information Technology, Computer Science, or related field
Minimum of 4 years of relevant QA experience with emphasis on automation
Demonstrated experience building and maintaining automated test frameworks
Extensive experience in a QA environment focusing on UI and system testing
Proficiency with Automation Anywhere and ability to create complex automation workflows
Strong scripting skills in Python, PowerShell, and AppleScript
Experience supporting both Windows and MacOS environments
Expertise in generating automated test reports and dashboards
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and collaboratively within a team
Demonstrated ability to provide exceptional customer service
Experience with test management tools and defect tracking systems
Knowledge of ITIL frameworks and best practices
Experience presenting test results in change control meetings
Familiarity with data visualization tools (Power BI, Tableau, etc.)
Strong understanding of networking concepts
Experience with cloud-based testing platforms
Certification in relevant QA methodologies (ISTQB, etc.)
Proactive attitude with a focus on continuous improvement
Excellent attention to detail and commitment to delivering high-quality work
Strong organizational skills with the ability to manage multiple tasks and projects
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
