Carer Onboarding Recruiter - Permanent

Elder • London, UK • 1d ago

Carer Engagement · London · Hybrid

Carer Onboarding Recruiter - Permanent

Carer Onboarding Recruiter - Permanent

About us

Elder is a dynamic scale-up revolutionising the care industry by connecting older adults to self-employed carers through an innovative technology-driven introductory model. We are committed to using data-driven insights to continuously improve outcomes for our customers and carers.

About the role

The Recruitment team at Elder plays a vital role in bringing exceptional, compassionate carers onto our platform—people who are passionate about delivering high-quality care across the UK. As we continue to grow, we’re seeking ambitious self-starters to help scale our recruitment process, onboard new carers, and re-engage those already in our carer community.

This is an excellent opportunity for someone who enjoys people-facing work and is keen to gain experience across business operations, recruitment, and stakeholder management. The ideal candidate will be proactive, personable, and aligned with Elder’s mission. You'll need to be adaptable, confident when speaking to candidates, and motivated by meaningful work.

What you’ll be responsible for

End-to-end onboarding - Managing the full carer application journey: from screening and interviews to compliance checks and onboarding, ensuring each carer is set up to thrive on our platform.
Pipeline engagement - Maintaining an active, healthy pipeline by nurturing relationships, guiding candidates through each stage, and ensuring a consistent supply of qualified carers ready for work.
Preparing carers for success - Supporting carers into their first placement by developing their online profiles and showcasing their experience and strengths.
Carer outreach - Connecting with prospective carers to share Elder’s story, vision, and values.
Re-engagement & relationship building - Strengthening connections with existing carers to encourage ongoing involvement and repeat placements.
Target-driven execution - Meeting individual KPIs and contributing to team goals, with a focus on delivery, quality, and consistency.

What we’re looking for

Must-haves:

Experience in recruitment, customer success, or account management.
Proven success in meeting and exceeding KPIs and performance targets.
Familiarity with compliance processes such as DBS checks and right to work documentation.
Outstanding verbal and written communication skills.
Highly organised with attention to detail and time management skills.
Ability to work independently and liaise confidently across teams and with external candidates.
Comfortable managing a high-volume personal pipeline and multitasking effectively.
A can-do, entrepreneurial attitude and willingness to pitch in where needed.

Nice-to-haves:

Experience in the healthcare or care recruitment sector.
Hands-on experience with CRMs or Applicant Tracking Systems (ATS).
Confident user of Google Docs, Sheets, and/or Excel.

Benefits

We’re a service business and we know that without the best people, we cannot build the best company which is why we treat our team very well. We can offer:

Competitive Salary + commission
25 days holiday + bank holidays + 1 extra day holiday for every year worked up to 5 years
Dental and health insurance
Hybrid office (2 days in the office)
E-learning platform (Udemy)
Sponsored quarterly team and company socials
Mentoring and coaching programmes to help you achieve your personal and career goals
Macbook + any particular extras you require
Cycle-to-work scheme
AND a genuine opportunity to be a very key part of a high-growth business

Do something you genuinely care about. Join a diverse team of skilled, passionate and progressive people who like to get on with each other. Work at one of Europe’s fastest-growing scale-ups. Apply today.

Elderly care represents one of society’s greatest challenges. Are you ready to be part of the solution? Apply today.

Elder recruits, employs, trains, compensates and promotes regardless of race, religion,

Department: Carer Engagement
Locations: London
Remote status: Hybrid

Contact Ray Baptiste Head of Talent Attraction – People

London

Our Perks & Benefits

Getting set up

You’ll get your very own Mac, and if working from home, we can do a quick assessment to ensure you have everything you need - from screens and keyboards to a comfy office chair.
Hybrid working

At Elder, you can split your time between working remotely and from our HQ, and you can even work abroad for up to 30 days a year.
Flexible working hours

Not a morning person? Need to pick the kids up in the afternoon? We’ll help you figure out daily hours that work for you and the business. There are only set shifts for our frontline teams.
Supporting your wellbeing

You’ll have access to free individual therapy and mental health support sessions via Vitality, and the chance to keep fit and beat the commuter crowds with our cycle to work scheme.
Free drinks and snacks

We stock our kitchen with plenty of fruit and have unlimited tea, coffee and soft drinks to fuel you up for the day. Plus, on Fridays, we keep the beer fridge full to get the weekend started.
Pay for new parents

Whether you or your partner is having a baby, or you have decided to adopt, we give new mums and dads 12 weeks of flexible parental cover at full pay.
Rollover holiday time

We all need a good break, so with Elder you’ll get 25 days off a year, plus bank holidays. If you don’t use them all up, you can carry some over to the next year too.
Pension scheme

Working in the care sector means we know the importance of getting our finances in shape for when we’re older. It’s why we help contribute towards your pension.
Stock options

You do your share of the work, so it’s only right that you should get your share of the success. Everyone who works here gets the opportunity to own a stake in the company.
Inspiring learning and CSR

From guest speakers on LGBTQ initiatives and mental health to interactive workshops and weekly spotlights, we love to share knowledge, raise awareness and shake up unconscious bias.
Growth and personal development

You’ll have access to 100’s online courses via e-learning platforms, the chance to take part in our internal Mentoring Programme, as well as daily opportunities to learn about real-life business in a disruptive scale-up, and grow and contribute beyond your role.
A jam-packed social calendar

Whether it’s down the pub after work, at your team’s sponsored quarterly social, or at an annual offsite Elder party, you’ll really get to know everyone
at the company.
Exclusive discounts

From coffee and cinema tickets to phone contracts and Apple gadgets, our Perkbox discounts can help to make your money go a bit further.
Cycle-to-work scheme

With a fully-flexible cycle-to- work scheme, you can avoid being squashed onto the tube and get the bike you want from the shop you want. For a leaner, greener way to work.
Referral scheme

Know someone who would be a brilliant fit here at Elder? As an Elder employee, you can earn bonuses each time you successfully refer a new member of the team.

Workplace Culture & Diversity

A vibrant community with care at its heart.

Our people aren’t just part of a team, they’re part of something bigger. We’re a close-knit group on a mission to reinvent what it means to age.

Elder is built around the idea that everyone should keep control, choice and independence throughout their lives. This doesn’t just apply to our customers, but to everyone who works with us too. We’re big believers in giving everyone the space, and the support they need to run with their own ideas, and ultimately shine.

It’s something that’s helped us to evolve a positive and welcoming too. Whether it’s through our weekly company catch-ups, team spotlights, or our social events, bringing people together allows us to celebrate different perspectives, experiences and talents – ensuring everyone feels like a true part of the team.

Carer Engagement · London · Hybrid