Customer Success Manager – German Speaking (d/f/m)
Department: Customer Success
Employment Type: Permanent
Location: Remote (or Munich)
Reporting To: Markus Gorke
Compensation: €66,200 - €99,000 / year
Description
🚀 Your opportunity
- You are passionate about Customer Success and a B2B SaaS enthusiast?
- You want to be a strategic partner for your customers, not a transactional support agent?
- You want to create measurable impact across a trillion-dollar industry?
- You want to progress in your career and work with mid-size and enterprise customers?
Then this is your opportunity and we want you! 🫵
We don’t care whether you are an electronics expert or new to the industry – but we want you to become an electronics enthusiast! We have an entire team to prove that you can learn everything you need to know about the industry at Luminovo.
As Customer Success Manager at Luminovo, you're working with our customers along the entire customer lifecycle, from onboarding to renewal to upsell/expansion.
🤓 Our product: Luminovo is the first all-in-one supply chain platform built specifically for the electronics industry. Whether it's an OEM designing or procuring electronics in-house or an EMS, with a procurement and sales team – our platform helps them control their complete electronics supply chain.
💬 Language requirements: You'll mainly work with French-speaking and English-speaking customers from various territories. Being fluent in 🇩🇪 German and 🇬🇧 English is therefore a must for this role. Any other language is of course a big plus.
🏡 Work setup: You can join our team remotely (+/- 2hrs CET) or in our Munich headquarters (full home-office flexibility). We regularly meet for team retreats and attend selected industry events, which means you'll be traveling occasionally. Travel expenses will of course be covered by us.
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Markus, our Team Lead Customer Success, who also manages his own customer portfolio
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Sebastian, one of our founders, who leads the Revenue department
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Max, who is leads our Revenue Operations team and is in charge of our CRM (Hubspot), supporting you with dashboards, sequences, forecasts, and more
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Mark, our Head of Marketing, to align on positioning/messaging and drive strategic growth initiatives
- Our Sales and Product Team to fully understand our product roadmap, potential constraints, and share product-related customer feedback
🎯 Performance objectives
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Success: Proactively manage your portfolio and ensure customers get the greatest possible value out of our product.
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Onboarding: Facilitating a seamless onboarding experience for new customers by conducting interactive user trainings or workshops.
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Insights: Collect and share data to build a deep understanding of users' needs and pain points.
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Product: Find new opportunities for
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Growth: Negotiate contract renewals and drive the expansion/upsell of customer contracts.
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Expertise: Deepening your knowledge of our product, the electronic industry, and customer success best practices.
We don't need you to be an expert in the electronics industry today. But you have to be willing to dive into it to understand our potential customers' unique situations and how our software tools can create value for them.
⚡️ Skills, knowledge, and expertise
Just so you know – we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested to find out more about why we banned requirements from our performance profiles – see
here.
🤝 What we promise
- 🧠 We greatly value psychological safety and honest feedback. We always expect you to speak up and share your ideas about what we can improve within the company, and take these views to heart.
- 💬 We do routine 1:1's with your supervisor, retrospectives, and insight hours to make sure we are constantly getting better at what we do, all while fostering employee mental health and wellbeing.
- 💡 Professional development is something strongly encouraged by Luminovo, so there are no fixed budgets when it comes to things that will further your professional growth (education, trainings etc.). Make a case for it and we usually say yes!
- 🤸 We offer a flexible working environment, we appreciate everyone's time and preferred ideal setup in terms of working hours.
- 🌍 We offer fully remote working (our only requirement for remote working is that you are within +/-2 hours of CET). Our Luminerds work from Amsterdam, Nairobi, Verona, Berlin, Cologne, Munich, …
- 👶 When it comes to our take on parent support, Luminovo happily contributes to the childcare costs of Luminerds.
- 💸 We're excited to revolutionize the electronics industry – and we want you to be too. That's why all full-time Luminerds receive strong and fair stock option packages. We also support you in finding your perfect (remote) set-up.
We want to offer compensation that aligns with industry standards. To maintain a transparent and fair approach to compensation, the salary ranges for all positions are determined based on market benchmarks and a comprehensive leveling framework.
For this role, German salary ranges from €66,200 to €99,000 OTE + virtual stock options, depending on the leveling we’ll establish with you throughout the hiring process. This range might differ in other countries within our +/- 2h time zone remote work area.
