For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth.
While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you’ll find smart people who have fun, learn, innovate, and help others do the same. We respect everyone, we hire the best, and make sure every experience is special.
We are growing fast and looking for an Implementation Manager to join our team. As a member of the Customer Success team, you will be responsible for managing the implementation process of Workable's Recruiting & HR solutions for new customers. You will collaborate with cross-functional teams, including Sales, Product, and Technical Support, to ensure a smooth and successful implementation experience for our customers.
This role requires strong project management, communication, and interpersonal skills, along with a customer-centric mindset. You will manage the implementation of Workable’s Recruiting and HR solutions, acting as a project manager for onboarding and other professional services like integrations, reports, and migrations. Serving as the main point of contact, you will collaborate with cross-functional teams, guide customers on best practices, track progress and satisfaction, and proactively address issues. Post-implementation, you will lead check-ins to ensure successful adoption and continued value.
- 3+ years of experience in implementation or project management
- Proven track record in managing systems integration and data migration projects
- Demonstrated experience in pre-sales and sales support roles
- Experience in the SaaS industry or HR Tech is preferred
- Strong project management skills with the ability to manage multiple implementation projects simultaneously
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers
- Ability to understand customer needs and provide guidance on best practices
- Detail-oriented with strong problem-solving skills
- Capability to understand complex systems and provide strategic recommendations
- Bachelor's degree in a related field is preferred
Responsibilities
- Own a portfolio of customers and serve as their primary point of contact throughout the entire customer lifecycle, from onboarding to ongoing support.
- Collaborate with the Sales team during pre-sales discussions to ensure a smooth handover and set clear expectations for new customers.
- Manage the end-to-end implementation of Workable's Recruiting and HR solutions, ensuring timely and successful deployment.
- Monitor project timelines and key milestones, proactively addressing risks, issues, or delays to ensure successful delivery.
- Act as a project manager for professional services engagements, including integrations, data migrations, and custom reporting.
- Partner with cross-functional teams—such as Sales, Product, Engineering, and Support to deliver a seamless implementation experience.
- Build strong relationships with customers and act as a trusted advisor, helping them realise value from Workable’s solutions.
- Understand customer goals and challenges, and provide guidance and best practices to drive adoption and success.
- Track and report on implementation progress, customer satisfaction, and areas for improvement.
- Conduct post-implementation and post-renewal check-ins to ensure ongoing alignment with customer needs and maximise product usage.
Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging environment, we are offering:
- 💼 Comprehensive Health Coverage: A robust health insurance plan that includes coverage for your dependents.
- 💰 Competitive Compensation: An attractive salary paired with a performance-based bonus plan.
- 🏠 Flexible Work Model: Enjoy the best of both worlds with a hybrid setup—one day working from home and four in the office.
- 🖥️ Top-Tier Tools: Apple gear and access to the latest productivity tools to help you excel.
- 📱 Stay Connected: A mobile data plan to keep you online wherever you are.
- 🍴 Delicious Perks: Fresh, tasty food at the office to fuel your productivity.
Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to colour, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.
